Login Help

MFA (Multi-Factor Authentication)

From 17 June 2022 all NZCCA Website users will need to set up MFA for their login.

There are 3 MFA options (email, authenticator app and security key).  We suggest you set up the Email option as this is the easiest to use.  Tech savvy users can choose the Authenticator App or Security Key option if preferred.  


Adding MFA (email) to your NZCCA Website Login (Recommended option)

Follow the instructions in the video below to set up the email MFA option your NZCCA website login.  


MFA - Authenticator App Option

We recommend this for tech savvy users if you prefer it over the email option or as a back up.  However, the video shows setting this up after the email option has been set up.  

You will need to download the Google Authenticator or Microsoft Authenticator app from the Google Play Store or Apple Store first.

Google Play Store

Google: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
Microsoft: https://play.google.com/store/apps/details?id=com.azure.authenticator

Apple Store

Google: https://apps.apple.com/nz/app/google-authenticator/id388497605

Microsoft: https://apps.apple.com/nz/app/microsoft-authenticator/id983156458



Can't login or set up MFA?

Try the following:

  1. Is your email address the right one (try another email address or the one used to access our website)
  2. Copying and pasting emails or codes often picks up a space at the start or end of what is selected.  Best to manually type in the email or code
  3. Did the code go to your spam or junk folder? 
  4. Refresh your inbox.  Remember it can take a few minutes for the email to come through.

Code still didn't arrive?

  1. Perhaps your email server is blocking the codes. If you are part of an organisation or agency, contact your IT department to unblock.
  2.  Contact the office for assistance.

Authenticator App Code not working? Try:

  1. Did you the code that corresponds with the NZCCA website (if you have multiple accounts on the app)?
  2. the code may have changed so try the new code on the app (remember it changes every minute)
  3. Contact the office for assistance.


What is MFA and why is it needed?

Usernames and passwords can be easily guessed or hacked so they are not very secure (hands up if you use the same password for multiple websites!).  Add to this the global rise in cyber security and data breaches and you can see the need for a more secure way to access systems.

MFA combines something you know (e.g. user name and password) with something you have (e.g. email address, authenticator app or token).  It can also include something you are (e.g. biometrics such as finger print, facial recognition etc) but we are not using this option.

By combining two ways to login we are making it very hard for hackers to gain access to our website and data. 


Please contact the NZCCA office if you need further help to login.


09 361 4183